Not on any plan, not on any channel, not on your best week of the year. What you sell is yours.
Every plan pays the same price for anything beyond its allowance. Bigger plans include more, they do not price extras more cheaply.
Walk ups, phone calls, your own website, your own repeat guests. If it did not come through a connected market, it is invisible to the meter.
A booking that arrives is always accepted and always delivered to you, whatever your balance says. We will never throw away a guest to make a billing point.
We write to you at 80% of an allowance, before a single extra unit is charged, and again at every 25 euros as extras add up. The total on the invoice is one you have already watched build.
Set a spend cap and we either tell you when you reach it, or stop offering your availability at it. It is your number, set by you, and we cannot raise it.
Operator Cockpit is two things at once. It is the software you run your day in, and it is the connection between you and the markets that sell your tours. The software is what the plan fee pays for. The connection is what the meter measures.
There are exactly three things we count, and nothing else. Every one of them is a message crossing between your cockpit and an outside market such as GetYourGuide, an OCTO reseller or the Tide network.
A booking that reached you through a connected market. Counted once, when it is confirmed.
One push of your live calendar out to a market, so what a traveller sees is what you actually have.
One message or enquiry travelling between you and a guest through a connected market.
This is the part most pricing pages leave vague, so here it is as a table. Each plan includes a monthly allowance of each of the three things above. The numbers below are read live from the same catalog that bills your account, so what you see here is what you are charged.
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There is a reason it works that way. A pricing model where the small plan pays more per booking quietly punishes the operators who can least afford it, and it turns every upgrade conversation into a threat. We would rather you upgrade on the day the maths says you should, because you are pushing more volume, and not a day earlier.
Your allowance is monthly. On the first day of each calendar month you have the full amount again, and the month that just closed is finished business.
We do not recalculate history. What you used in March stays exactly as March recorded it, whatever you do afterwards. Upgrade, downgrade, cancel, come back: none of it reaches back and rewrites a month that already happened. Your billing page shows the exact date and time your current period ends.
Nothing dramatic, and nothing silent. Going over your allowance is a normal thing that happens in a good month, and it is handled in a fixed order.
At no point in that sequence does anything stop. The rate is the one printed in the table above, it does not climb as you use more, and it is not a penalty rate. It is the same number your plan would have charged you for the unit before you ran out.
The classic way to be badly treated by usage pricing is not the rate. It is finding out. You use the thing all month, nobody says anything, and the number arrives at the end fully formed. Every figure in that number existed days earlier, in our system, where you could not see it. That is the part we fixed first.
Two messages go out on their own, and neither is an alarm.
Both arrive as an email and as a notification in the cockpit, and both are treated as account messages rather than marketing. Turning off our marketing email does not turn these off. Someone who has told us they do not want to hear from us has not told us they want to hear less about what they are being charged.
One honest limit: these are sent on a regular sweep rather than the exact instant you cross the line, so the message follows the crossing by up to an hour. It is early enough to act on and we would rather say so than imply it is instant.
Knowing early is worth a lot. Being able to decide in advance is worth more. A spend cap is a single figure you set on your billing page that says: never let my extras go past this without telling me, or without stopping.
It comes in two strengths, and the difference is the whole of it.
You reach your figure, we tell you, and nothing stops. Your channels keep selling and extras keep accruing at the same published rate. This is the default, because for most operators the thing they actually want is to be told, not to be switched off in the middle of August.
You tick one box and, at your figure, we stop offering your availability to connected markets until you raise the cap or your cycle turns. You have to ask for this. We will never switch it on for you.
Even at a hard cap, a booking already in flight reaches you, your guest is confirmed, and the unit is billed like any other. A traveller has already paid a market by the time that message arrives, and a spending limit you set with us is not a reason to strand them. The cap points outward at what we are allowed to sell on your behalf, never inward at what has already been sold.
The rest of the detail, in one place. The smallest cap you can set is 5 euros, so that a figure below the price of a single booking cannot look like a broken product. It measures only the extras beyond your allowance, not your plan fee. It resets when your billing period does, so a cap reached in July does not follow you into August. Raise it or remove it and anything paused resumes on its own, straight away, without asking us. And it is yours: it is the one billing setting your account can write directly, which means we cannot quietly lift it for you.
It is off unless you set it. We are not going to guess a number for your business, and a cap you did not choose is just us stopping you.
If your allowance is spent and there is no credit behind it, we pause the part of the service that sells. The markets stop being told you have availability, so no new reservation can be made against a balance that cannot cover it.
The moment that happens you get a notification in the cockpit and an email, with a link straight to your billing page. It is never a surprise you discover a week later in an invoice.
A booking that still arrives while you are paused is always accepted. It reaches your cockpit, your guest gets their confirmation, and the unit is billed like any other. A traveller has already paid a market by the time that message reaches us, and refusing it would strand a real person at a real dock. We pause selling. We never reject a sale that already happened.
Top up or move up a plan and everything resumes on its own. Availability is pushed back out to every connected market straight away, and you get a second notification confirming it.
The platform switch that lets us pause an operator for going over is currently off. In practice that means nothing on our side is stopping anybody from selling right now, and the only thing that pauses a channel today is a hard cap an operator set themselves. We are describing how it behaves when it is on, because it will be, and because you should read the rule before it applies to you rather than after. When we turn it on, you will hear it from us first.
Credit is prepaid volume. It exists so that a busy season does not have to mean an upgrade you do not want the rest of the year.
A failed payment is usually an expired card, not a decision. While the payment is being retried, nothing changes: your plan, your allowance and your channels all stay exactly as they were. We do not disconnect an operator mid season over a bank retry.
If you genuinely cancel, you are not switched off. You fall back to the free allowance and keep running on it. Nothing is charged to you while you are there, and the meter keeps counting against that smaller allowance in the ordinary way, which means it can run out and pause selling just as any other allowance can.
We are saying that plainly because the honest version matters: cancelling moves you to the free plan, it does not hand you an unlimited free plan.
Everything on this page is visible in your account, not just described. Open Billing in the cockpit and you will see, for the period you are in right now: how much of each allowance you have used, the date it refreshes, your credit balance, and anything that has accrued beyond the allowance so far. If a number there ever disagrees with this page, trust the number and tell us, because one of the two is wrong and it is not going to be your account.
The same screen is where you set your ceiling. Look for Spend cap under your usage: type a figure, choose whether it only notifies you or also pauses your channels, and save. Clearing the field removes it. There is no request to make and nobody to ask.
All prices exclude VAT. EU businesses with a valid VAT ID are invoiced with reverse charge. You can change or cancel your plan at any time from the cockpit, without talking to anyone.